the curse of memory in a time of amnesia

FC's adventures in ISP frustration.

FC's adventures in ISP frustration.

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Jun. 8th, 2008 at 6:50 PM

Speaking of the Internet though, we went through a fair amount of hassle through Bell for about three weeks because the previous owner of this unit had service with a company that didn't shut off their line (which blocked Bell from setting up theirs). Compounded with the fact that initially we were not going to get a land line, we additionally had to get our line manually set up through a specific office. One week after our initial setup request (one day after my Dad and I arrived in TO), we still didn't have any service on the line. I called the BellWorld store to ask about it, and the guy we'd been dealing with said 'bring the modem back, we'll get head office to run this manually, they'll have to send you a new one'. So we dropped off the modem and waited just over another week for 1) Delivery of the modem 2) Actual Working Internet. After 8 business days of not receiving ANYTHING, I gave their head office a call, only to be told that it would take 'another few days' for the modem to arrive. Not only that, but they now had to send someone to set it up, and that the earliest they could have someone in to do that was June 18. Note, here, that at no point prior to this had it been mentioned that we would need someone to do anything *more* than plugging the modem in to a phone line and in to a PC. Moreover, had we known someone needed to be booked, we would have preferred that to have been done waaay back when we first made the service order. Needless to say, both my mother and I were pretty unhappy and went directly to the original store to try and get things sorted out... But it turns out BellWorld stores operate completely separate from their head office, despite the fact they are supposed to be able to provide the exact same services, on a local level. (wtf!) So not only could they *not* give me a modem to plug in to the wall for the service a BellWorld rep said (on the phone) was already operational at our unit, they then reaffirmed that a technician needed to be sent out, and that they would have to book an appointment.

Fed up and tired of not being able to pay bills, access email, and do other internet related things, we chose to subscribe to Rogers hispeed service from a store in that very same mall, and were given an install date of two days later. We also went back to the original Bell store and cancelled our order. Funny thing though - while my mother was on the phone to their head office to cancel the order, the rep on the phone tried to weedle her in to staying with Bell, promising they could get a rep there two days later. Again, wtf? After weeks of lies and inadequate service, employees subscribing to Bell's model of service dropped the ball again.

So long story short, as far as my internet is concerned - Bell took 3 weeks to fail to give us service. Rogers took 2 days to successfully get our lives closer to normal working order.

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November 2009